Implementation

Cornell Files: Paper to Electronic

The transition from paper to electronic formats significantly transformed work capabilities within the Telecom Expense Management (TEM) industry. For decades, large corporations like Liberty Mutual and Sherwin-Williams received dozens of bankers’ boxes filled with their monthly corporate telecom invoices. These documents required manual review and auditing prior to payment, often leading to unchecked errors and overcharges amounting to thousands of dollars not to mention the time required for processing, late fees and interest.

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Cornell Files: Small Tech Agencies Meet AI Chatbots

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Cornell Files: Small Tech Agencies Meet AI Chatbots

Introduction: The Strain on Small Tech Agencies

In many small tech consulting agencies, there’s a familiar challenge: 1-2 overtaxed technical resources juggling pre-sales, implementation, and post-sale support. These individuals, essential to the operation, spend much of their time on repetitive tasks, particularly delivering one-on-one sales pitches. This limits their capacity to focus on more strategic, high-priority client work, such as development and consulting.

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