Glossary
Service-Level Agreement (SLA)
Techniverse invites you to discover: Service-Level Agreement (SLA)
Service-Level Agreement (SLA)
Future Tech Definition: A contract between a service provider and the end user that defines the level of service expected from the service provider. SLAs are often output-based, and their purpose is to specifically define what the customer will receive.
Technikole's Take
"Understanding Service-Level Agreement (SLA) is critical for achieving technical independence in the modern landscape."